pain web store FAQ section

Shipping starts at $4.95 and goes up depending on the weight of the items and quantity ordered. Whenever possible, we try to give our customers shipping charges as close to the actual shipping cost. If you have concerns about the shipment cost for a certain list of items, please contact us and we would be happy to work with you and/or adjust the prices as necessary. We are reasonable people trying to help everyone out there with pain management. As you can tell by our prices, we are certainly trying to offer the best possible deal!

Depending on how far you are from Southern California, it generally takes anywhere from a few days to a week. We try to use priority mail for most shipments to ensure you get your pain relief items quickly. We do not list any back-ordered items for sale on the site. So, please know that your order will leave our hands within 24-48 hours whenever possible. If you order over the weekend, it will generally go out on Monday. We have received excellent feedback regarding our speedy shipping. Count on us!

We have a 30-day return policy from the date of purchase, so long as the item is in its original new, sealed condition. When making a return, items that include a 'freebie' must include the 'freebie' item as well as the item that you intend to return. Due to the nature of the products, we cannot accept opened or used items for return. We recognize that in the quest for pain relief, you may find that items occasionally do not live up to your expectations. Because every person is different, this happens from time to time. This is the reason we offer such low prices -- to allow our customers to find many different options at a very reasonable cost. However, if an item has a material defect (impacting the ability to use the product as intended) returns will be accepted for 30 days from date of purchase. Defects that occur as the result of improper use cannot be refunded. We ask that all customers read the full details on our return policy, as well as all terms and conditions. Please visit http://www.thepainstore.com/terms.html.

We proudly partner with Google for credit card processing and our products are held in an inventory database hosted by eCrater. For access to more info on pain, our site is located in full at http://www.ThePainStore.com. If you've reached this page from another source, you may want to consider starting from ThePainStore.com for access to all our articles, information, blogs and related resources, in addition to the many wonderful products found here.

ThePainStore.com is available to answer your questions online at http://www.thepainstore.com/contact.html or via phone at (562) 286-6200. Due to the volume of calls, you may need to leave a message. Someone WILL get back to you within 24-48 hours, or less, whenever possible. (We must insist, however, if your call is urgent regarding pain or other issues relating to your well-being, you speak to a qualified medical professional. Thanks!) Because eCrater provides the order processing for www.ThePainStore.com, if you have reached this page from another source, you may want to consider starting at ThePainStore.com. There, you'll have complete access to all our articles, information, blogs and related resources, in addition to the products listed here. Thank you, and best wishes for good pain management!

We certainly hope you will trust us! We plan on doing all we can to earn your trust, through sheer hard work and dedication. ThePainStore.com is a small business that opened nearly two years ago. As a relatively new company, we realize your faith in us may feel like a risk. However, we are proud of what we've accomplished so far, and what others are saying about us! Many satisfied customers have already been helped by the products and pain management information we provide. This site was started out of a genuine desire to help those in pain. It was started by someone who knows all too well what it is like to deal with chronic, severe pain. You can read more about our founder, Heather Grace, under the 'About Us' link. Heather has over 10 years of experience dealing with pain... trying every product under the sun in the process! She really knows her stuff and wants to share knowledge, not just sell products. Why else should you trust us? ThePainStore.com works with a renowned pain doctor who is continually supporting the efforts of this site. He has given us some wonderful resources in the 'Articles' sectiion of ThePainStore.com, as well...check them out! ThePainStore.com sells items on this site, via eBay and sometimes, in person & at special events. We've had lots of transactions since early 2009, when we began. See some of our feedback from this site at http://pain.ecrater.com/view-feedback.php?storeid=95038. You may also see the eBay feedback at http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=thepainstore-com&ftab=AllFeedback. We plan on being here for the long haul, so drop by and see us online any time. Have a product review, comment, suggestion or feedback? Please, send it to us anytime at http://www.thepainstore.com/contact.html. Trust in ThePainStore.com for valuable tools in your quest for better pain relief. We're confident you'll be glad you did!

***************************************************************************************************** 1. OUR ANNIVERSARY Promo: To THANK YOU ALL, we are offering ALL customers a discount that's valid on ANY order! Get 10% off your entire purchase - just use the code "tps1thanks" - shop now! Valid for a LIMITED TIME! + ******************************************************************************************************************* 2. Fa-La-La-La-La Fall-ing Prices Promo: As 2010 fades into 2011, there's still time to SAVE BIG on your orders at ThePainStore.com! We are proud to offer a special Google Checkout promotion. You will AUTOMATICALLY receive $10 off your purchase of $30 or more (excluding shipping & tax) with Google Checkout. Limit 1 per person. This promotion begins at noon pacific time on December 17, 2010. Offer valid through January 5, 2011. Enjoy! + ************************************************************************************************** THE FINE PRINT: + You may use each promotion only once, and the offers cannot be combined. However, feel free to share these promotions with anyone you know who is experiencing pain. (For each offer with a special code, you must enter the code--without quotes--during checkout in the COUPON field.) Additionally, If a computer error occurs and more than one promotion are able to transmit simultaneously, only offer can be honored. ThePainStore.com will ensure you receive the offer that saves you the GREATER amount. Because these are the terms of use, prices will be adjusted accordingly and buyer will be notified to ensure acceptance of these terms, prior to any credit card charges. A Final Notice: These special offers are ThePainStore.com's way of saying "THANKS" to the pain sufferers who visit this site. As such, our special pricing is meant for individual client purchase only. We do not sell to businesses. Why? We prefer to assist individual pain sufferers in the treatment of their pain. By doing so, we ensure that others do not purchase our products, mark them up, then sell to people in pain. Our founder is a pain sufferer--she started this site to help others who are in pain. Therefore, repeated purchase by business customers may be rejected at ThePainStore.com's discretion. Additionally, we reserve the right to refuse service to any customer at any time. Thank you for understanding! *** Please see our complete Terms & Conditions at http//www.thepainstore.com/terms.html ***